KATS
KAIN All-in-One Repair Tracking Solution — from intake to invoice. When KAIN Automation needed to stop losing jobs in spreadsheets, KAIN Labs built KATS. Now we're offering it to non-competing automation repair shops across North America.
The Problem We Saw at KAIN Automation
When KAIN acquired the Industrial Automation repair company that became KAIN Automation, it was clear the fastest way to add value was to create and implement processes. Every stage of the repair cycle lived in the owner's head. The disconnect between sales, the technicians, accounting and operations was causing operational chaos costing thousands in lost revenue and wasted time.
So KAIN Labs built KATS to fix it. Now KAIN Automation runs whether the owner is there or not.
Lost Jobs
$3,200 servo motor sat ready to invoice for 11 days. Nobody knew it was done. Customer called asking for status — tech said "I finished that last week." But no invoice had been sent.
Constant Interruptions
"Where's that job?" asked 30 times a day. Operations manager spent 10–15 hours/week just tracking down information. Walking the floor, checking spreadsheets, calling techs.
Owner Dependency
Everything lived in one person's head. Owner took a vacation? Chaos. Out sick? Nothing moved. The business couldn't run effectively without them.
"KATS turned our shop from reactive chaos to proactive operations. We know where every job is, what every tech is working on, and exactly when invoices go out. It's not just software — it's how we run our business now."
Operations Manager
KAIN Automation
What KATS Does
KATS (KAIN All-in-One Repair Tracking Solution) is purpose-built for industrial automation repair shops. Not generic field service software.
KATS was built by shop owners, for shop owners.
Real-Time Visibility
See exactly where every job is — from intake to invoicing. No more "let me check and call you back." Instant answers for customers, techs, and management.
Team Coordination
Assign jobs to techs. Track workload. Set priorities. Everyone sees what they need to see — nothing more, nothing less. No more interruptions.
Faster Invoicing
With parts, labour and diagnostic information all centralized, there have been vast improvements in invoicing accuracy, and a 50% reduction in invoicing time (e.g. intake to invoice from 4 weeks to 2).
Built for Your Workflow
Designed specifically for industrial automation — servo drive and motor, VFD, PLC, and HMI repair. Not generic field service software for HVAC guys. Built by shop owners who understand bench work.
The KAIN Automation Story
From chaos to clarity: How KATS transformed operations.
Operational Chaos
- ✗Tracking 200+ repairs/month in Excel
- ✗10–15 hours/week wasted hunting for information
- ✗$3,200 jobs sitting on shelves unnoticed
- ✗Owner couldn't take vacation
- ✗Revenue forecasting was guesswork
Development & Testing
- ~KAIN Labs started development
- ~Built with KAIN Automation's operations team
- ~Tested with real jobs, real techs
- ~Iterated based on daily feedback
- ~Launched internally at KAIN Automation
Transformed Operations
- ✓Real-time visibility into every job
- ✓90% reduction in "where is it?" questions
- ✓Intake to Invoicing time cut in half (e.g. 4 weeks to 2)
- ✓Business runs with or without owner
- ✓Accurate revenue forecasting
Why KATS, Not Generic Software?
KATS (KAIN All-in-One Repair Tracking Solution) — purpose-built for servo motor, VFD, PLC, and HMI repair workflows.
Built by Shop Owners, For Shop Owners
- • We don't guess what you need — we ARE you. KAIN Automation is our shop.
Bench Work, Not Field Service
- • Designed for diagnostic, estimation, repair stages and complex repairs, not HVAC service calls.
Automation-Specific Workflows
- • Servo, VFD, PLC, HMI repair processes built in — not customized from generic templates.
No Bloat, No Wasted Features
- • You pay for what you use, built for shops doing 20–200+ repairs/month.
Dashboard
Service Items
Who KATS Is For
KATS works best for established industrial automation repair shops. We only succeed when YOU succeed. If the fit isn't right, we'll be honest.
Perfect Fit
- ✓Industrial automation repair shops
- ✓5–200 employees
- ✓Servo motor, VFD, PLC, HMI repair
- ✓Processing 20+ repairs/month
- ✓Currently using nothing, Excel, outdated or non-specialized software
- ✓Authorized service centers for major brands
Not a Good Fit... Yet
- ✗Just starting out (under 5 employees) — Great! Come back when you're at 5+
- ✗Under 20 repairs/month — The ROI won't work yet, but we'd love to help when you scale
- ✗Primarily field service (HVAC, plumbing) — We're built for bench work, not service calls
- ✗Already using enterprise ERP successfully — If it's working, stick with it
Decision Makers
- ✓Shop owners seeking sellable, scalable business
- ✓Operations managers tired of putting out fires
- ✓Service managers needing visibility
- ✓Controllers wanting faster invoicing
- ✓General managers outgrowing spreadsheets
- ✓Service center leads needing audit trails
"When we acquired what became KAIN Automation, everything was in the previous owner's head. We knew immediately that wasn't sustainable. KATS gave us real-time operational visibility, eliminated single-person dependencies and turned internal expertise into documented process. That's what makes a business scalable and sellable."
Owner
KAIN Automation
Getting Started with KATS
From discovery call to go-live in 4 simple steps.
Discovery Call
15 minutes
We'll discuss your workflow, pain points, and whether KATS is a fit. No pressure, no commitment. Just an honest conversation.
Technical Demo
30 minutes
See KATS with your specific workflow. Walk through how you'd use it daily. Ask technical questions. Meet the team who built it.
Free Trial
30 days
Use KATS with your real jobs. We'll import your active work orders, train your team, and check in weekly. Prove it works before you pay.
Go Live
Ongoing
KATS delivers the time savings and efficiency your shop needs. We'll get you on a plan that works and support you every step of the way.
Common Questions
Everything you need to know about KATS.
Why should I trust software from a competitor?
How is KATS different from generic field service software?
What if KATS doesn't work for us?
How long does setup take?
What if we have custom requirements?
Can we see KATS before committing to a demo?
What support do you provide?
Built on a Foundation of Trust
KATS is backed by decades of operational experience and enterprise-grade development.
Part of The KAIN Group
KAIN Labs is part of The KAIN Group — a family of companies including KAIN Automation, KAIN Logistics, and KAIN Capital. We're not a startup that might disappear. We're an established group with 40+ years of operational experience.
Enterprise-Grade Security
- Data encryption at rest and in transit
- Regular security assessments and audits
- Industry standards adherence
- Secure cloud deployment
- Security monitoring and incident response
Proven Track Record
KAIN Labs has delivered software solutions for government agencies, enterprise SaaS platforms, and critical infrastructure. KATS is built to the same standards — we just specialized it for industrial repair.
Trusted by:
Government agencies, enterprise clients, and now industrial repair shops across North America
Ready to Stop the Chaos?
See if KATS is right for your shop. 15-minute call. No pressure.
For Owners
- Build a sellable business
- Take that 2-week vacation
- Get operations out of your head
- Increase business value
For Operations Managers
- Stop firefighting
- Empower your team
- See everything in real-time
- Focus on actual operations
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